Certified Professional Supervisor

December 20, 2019 No Comments » Human Resources Management adminweb

Training Program Description

Congratulations on becoming a supervisor! Through years of hard work and determination, you’ve risen higher than ever before. But faced with these new responsibilities, you might be asking yourself: now what? How do I gain more knowledge to ensure that I will become the best supervisor I can be?

The supervisor is a part of the management team and he/she holds the designation of first line managers. They are charged with creating an environment in which their employees can achieve superior performance, yet they often have minimal control over that environment. They have to be in charge of all of the work from start to finish, and they are held responsible if goals are not met. Being a supervisor is challenging, but with certain skills it can be easier and more fulfilling.

Supervision often includes conducting basic management skills (decision making, problem solving, planning, delegation and meeting management), organizing teams, noticing the need for and designing new job roles in the group, hiring new employees, training new employees, employee performance management (setting goals, observing and giving feedback, addressing performance issues, firing employees, etc.) and ensuring conformance to personnel policies and other internal regulations.

This Certified Professional Supervisor (CPS) program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in the organization – its people. It’s also suitable for existing supervisors and managers who have not received any formal training in people-management skills.

By The End Of This Program Participants Will Be Able To :

Effectively making the transition from non-supervisory to supervisory role.
Understand the basic management functions.
Apply management and leadership roles, responsibilities, and competencies to foster excellent performance that supports individual and organizational needs.
Adopt effective communication techniques to suit their work and conduct effective meetings.
Apply various techniques to improve employee performance.
Apply a feedback framework to give constructive and supportive feedback within a supervisory context.
Build a stronger, more effective cohesive team.
Delegate and allocate resources effectively and motivate others to achieve results.
Discovering their potential for personal mastery & self-development.

Benefits To The Participants :

During the program participants will be provided with a comprehensive information which will be easy to re-use, reference, and share at the workplace.
This supervisory skills training will enable participants to more effectively execute their roles and become High Impact and Productive Supervisors.
As the program will be delivered by extensively experienced Industrial-Organizational Psychologist, you will have the opportunity to discuss, consult, and relate to supervisory issues and problems at your work place and understand how such issues and problems would be resolved.
After successfully completing the program, you will have the opportunity to brand yourself with the title Certified Professional Supervisor (CPS).

Reasons Why A Certification Helps You :

Professional certification establishes credibility.
Certification recognizes professional achievement. It is a visible reminder to co-workers and senior management of the holder’s expertise.
Certification allows you to make a greater contribution to your organization’s success. The knowledge and visibility you gain provide you with an opportunity to make a difference in your organization.
Certification moves with you as you change organizations and careers.
A highly valued certification gives you a distinct advantage in the job market. Certification gives you an extra measure of confidence as a candidate.

Target Audience

This training program is designed for Administrators, Supervisors, Junior Managers and Team Leaders who want to sharpen their supervisory, managerial, and team leadership skills. Also for anyone who want to achieve great results by engaging and developing the team members. It will benefit those with more experience who need to refresh their skills in supervising.

Training Methodology

The trainer uses up-to-date training techniques and a variety of training methods, to help all participants learn about professional supervisory. All of the training will carried out in a relaxed supportive atmosphere. During the training session, participants had the opportunity to consult directly with the trainer on supervisory issues and ways to overcome them.

Training Program Outline

Module 1. Building and Leading Teams

The Stages of Team Development
Understanding What Makes a Good Leader
Understanding Team Roles and Balance
Types of Team

Module 2. Setting the Direction for Your Team

The Team Diamond
Goals vs. Objectives
The Power of Objectives
Five Principles of Objective Setting
Setting Objectives : Be SMARTER

Module 3. Motivating and Recognizing Your Team

A Framework for Understanding What Motivates Others
What You can Do to Motivate Others Effectively
Seven Steps in Motivating Others
Employee Recognition
Methods for Employee Recognition
The Benefits of Employee Recognition

Module 4. Mastering Face-to-Face Communications

How to Really Listen
Six Fundamental Questions to Ask Yourself to Improve Your Communications Style
Listening and Communicating to Others
Applying Questioning Techniques
Understanding the Impact of Non-Verbal Communications

Module 5. Dealing with Difficult Behaviours and Poor Performers

Dealing with Difficult Behaviours
Non-Performance Employee
Reasons for Non-Performance
A Map for Managing Poor Performers
Performance Portfolio
Elements of Effective Feedback
Before You Deliver Feedback
How to Give Negative Feedback Successfully
The Ten Golden Rules of Feedback

Module 6. Dealing with Conflict and Problem Team Members

Handling Interpersonal Conflicts between Individual Team Members
Resolving Different Points of View on the Team
Resolving Conflicts from Team to Team
Dealing with Conflict Between Yourself and a Member

Module 7. Leading Your Team in Problem-Solving and Decision Making

Types of Problems
Known and Unknown Problems and Solutions
Problem-Solving and Decision-Making Processes
Carnegie’s Problem Analysis Steps
The Pitfalls : Do’s and Don’ts
What is Decision Making?
What Can Prevent Effective Decision-Making?

Module 8. Team Coaching

Steps to Effective Coaching
Team Coaching Defined
The Important Role of Team Coaching
Impact of Team Coaching
Team Coaching Models
Coaching Teams : The CID – CLEAR Process
The Six Principles Of Team Coaching – The ‘How’ Of Team Coaching
Six Core Practices for Team Coaching

Module 9. Delegating Work for Maximum Impact

The Benefits of Delegation
The Five Step Delegation Process
Factors Relating to the Job You Want to Delegate
Factors Relating to the Candidates
The Delegation Matrix
Commitment : The Magic Ingredient That People Miss Out
Closing The Delegation : The Big Four Factors
Common Causes of Delegating Problems
Points to Consider When Evaluating a Completed Job

Module 10. Meeting Management Skills

Meeting Decision Tree
Three Types of Team Meetings
Step-by-Step Checklist

Waktu Dan Tempat

Hotel Ibis Malioboro, Yogyakarta
6 – 8 Januari 2020
13 – 15 Januari 2020
20 – 22 Januari 2020
27 – 29 Januari 2020
3- 5 Februari 2020
10 – 12 Februari 2020
17 – 19 Februari 2020
26 – 28 Februari 2020
2 – 4 Maret 2020et 2020
9 – 11 Maret 2020
16 – 18 Maret 2020
23 – 24 Maret 2020
30 Maret 2020 – 1 April 2020
6 – 8 April 2020
13 – 15 April 2020
20 – 22 April 2020
27 – 29 April 2020
4 – 6 Mei 2020
11 – 13 Mei 2020
2 – 4 Juni 2020
8 – 10 Juni 2020
15 – 17 Juni 2020
22 – 24 Juni 2020
29 Juni 2020 – 1 Juli 2020
6 – 8 Juli 2020
13 – 15 Juli 2020
20 – 22 Juli 2020
27 – 29 Juli 2020
3 – 5 Agustus 2020
10 – 12 Agustus 2020
18 – 19 Agustus 2020
24 – 26 Agustus 2020
31 Agustus 2020 – 2 September 2020
7 – 9 September 2020
14 – 16 September 2020
21 – 23 September 2020
28 – 30 September 2020
5 – 7 Oktober 2020
12 – 14 Oktober 2020
19 – 21 Oktober 2020
26 – 28 Oktober 2020
2 – 4 November 2020
9 – 11 November 2020
16 – 18 November 2020
23 – 25 November 2020
30 November 2020 – 2 Desember 2020
7 – 9 Desember 2020
14 – 16 Desember 2020
21 – 23 Desember 2020
28 – 30 Desember 2020

Investasi dan Fasilitas

Rp 6.900.000 (Non Residential, Belum Termasuk Pajak PPn 10%)
VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
Quota minimum 2 peserta
Fasilitas: Certificate, Training kits, Lunch, Coffee Break, Souvenir
Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

Lead Instruktur

QULTURA Training Team