ISO/IEC 20000 LEAD AUDITOR
ISO/IEC 20000 LEAD AUDITOR
Master the Audit of IT Service Management Systems (ITSMS) based on
ISO/IEC 20000
*International Certification by Professional Evaluation and Certification Board (PECB)*
Background ISO/IEC 20000 LEAD AUDITOR
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.
This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.
The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.
Objectives ISO/IEC 20000 LEAD AUDITOR
- By the end of this training course, the participants will be able to:
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program
Contents
- Introduction the SMS and the ISO/IEC 20000 family of standards
- Course objectives and structure
- Standards and regulatory frameworks
- Fundamental concepts of service management and the SMS
- ISO/IEC 20000-1 requirements for an SMS, clauses 4-10
- Audit principles, preparation and launching of an audit
- Fundamental audit concepts and principles
- The impact of trends and technology in auditing
- Evidence-based auditing
- Risk-based auditing
- Initiation of the audit process
- Stage 1 audit
- On-site audit activities
- Preparing for stage 2 audit
- Stage 2 audit
- Communication during the audit
- Audit procedures
- Creating audit test plans
- Closing the audit
- Drafting audit findings and nonconformity reports
- Audit documentation and quality review
- Closing the audit
- Evaluation of action plans by the auditor
- Beyond the initial audit
- Managing an internal audit programme
- Closing the training
- Certification Exam
Examination
- Domain 1: Fundamental principles and concepts of a service management system
- Domain 2: Service management system requirements
- Domain 3: Fundamental audit concepts and principles
- Domain 4: Preparing an ISO/IEC 20000 audit
- Domain 5: Conducting an ISO/IEC 20000 audit
- Domain 6: Closing an ISO/IEC 20000 audit
- Domain 7: Managing an ISO/IEC 2000 audit program
Certification
Metode
Metode pelatihan dapat dilakukan dengan tiga metode dimana Peserta dapat memilih metode yang sesuai. Metode tersebut adalah :
- Metode Peserta Belajar Online Mandiri (Asinkron) yaitu:
- Peserta belajar secara mandiri melalui website yang disediakan setelah mendapatkan akun untuk mengakses materi.
- Apabila diperlukan peserta dapat diskusi atau konsultasi terkait dengan materi yang akan difasilitasi oleh konsultan/trainer dari PT Expertindo melalui berbagai media seperti Google Meet, Zoom, Microsoft Teams, Team link, atau WhatsApp sesuai dengan kesepakatan
- Metode Live Online Training(Sinkron) yaitu :
- Instruktur mengajar secara LIVE dengan durasi 4 jam perhari selama 3 hari secara terjadwal
- Media Live training dapat menggunakan Google Meet, Zoom, Microsoft Teams atau Team link.
- Metode Offline Training(Classroom) yaitu:
- Instruktur mengajar secara tatap muka dengan durasi 8 jam perhari selama 3 hari secara terjadwal
- Teknik yang digunakan: presentasi, diskusi, tanya jawab, studi kasus, brainstorming.
Ketentuan Online Training
Persiapan Peserta
- Dianjurkan menggunakan laptop, bukan smartphone.
- Koneksi internet yang stabil.
- Buku dan alat tulis.
- Peserta menginstall aplikasi sesuai yang akan digunakan, sebelum jadwal training berlangsung. Untuk yang mempunyai kesulitan, bisa menghubungi staff kami sebelum jadwal training berlangsung
Platform yang digunakan
- Beberapa alternative platform Zoom, Google Meet, Hang Out, Team link atau Webex untuk conference live training
- Google Classroom untuk memuat materi, tugas dan dokumen lain yang dapat diakses peserta dengan link dan kode kelas yang akan diberikan oleh penyelenggara sebelum pelaksanaan training.
Cara masuk ke video conference
- Penyelenggara akan memberikan undangan berupa link.
- Klik linktersebut, ikuti arahan selanjutnya.
- Anda akan dibawa masuk ke dalam video conference.
Investasi dan Fasilitas
Metode Pelaksanaan | Harga & Fasilitas |
Opsi 1 –
Pelatihan Online |
Training Online Rp 6.900.000 per peserta
Sertfikasi $600 Minimal kuota 1 peserta dan bisa request tanggal Pelaksanaan training selama 3 hari half day (08.00 – 12.00 WIB atau 13.00 – 17.00 WIB) Menggunakan aplikasi Zoom, Google Meet, atau Ms Teams Fasilitas : Sertifikat Training Softfile & Hardfile, Pengiriman Sertifikat ke Alamat Peserta, Softfile Materi Biaya belum termasuk PPN 11% |
Opsi 2 –
Pelatihan Offline di Yogyakarta |
Training Offline Rp 9.900.000 per peserta
Sertfikasi $600 Minimal kuota 1 peserta dan bisa request tanggal Pelaksanaan training selama 3 hari full day (08.00 – 16.00 WIB) Tempat pelaksanaan di Hotel Ibis Malioboro, Yogyakarta Fasilitas : Meeting Room, Modul Training, Sertifikat Training, Training Kits, Lunch, Coffee Break Biaya belum termasuk PPN 11% |
Opsi 3 –
Pelatihan Offline Luar Yogyakarta (Jakarta, Bandung, Surabaya, dll) |
Training Offline Rp 10.900.000 per peserta
Sertfikasi $600 Minimal kuota 2 peserta dan bisa request tanggal Pelaksanaan training selama 3 hari full day (08.00 – 16.00 WIB) Pilihan Tempat pelaksanaan : Hotel Grand Tebu, Bandung Hotel Santika Pandegiling, Surabaya Hotel Asyana Kemayoran, Jakarta Hotel Ibis Simpang Lima, Semarang Hotel Ibis, Solo dll Fasilitas : Meeting Room, Modul Training, Sertifikat Training, Training Kits, Lunch, Coffee Break Biaya belum termasuk PPN 11% |
Opsi 4 –
Pelatihan Offline Luar Pulau Jawa (Lombok, Bali, Balikpapan, dll) |
Training Offline Rp 11.900.000 per peserta
Sertifikasi $600 Minimal kuota 2 peserta dan bisa request tanggal Pelaksanaan training selama 3 hari full day (08.00 – 16.00 WIB) Pilihan Tempat pelaksanaan : ü Hotel Santika Kuta,Bali ü Hotel Nagoya Plaza, Batam ü Hotel Fave, Balikpapan ü Hotel Aston, Manado ü Hotel Lombok Raya, Mataram ü dll Fasilitas : Meeting Room, Modul Training, Sertifikat Training, Training Kits, Lunch, Coffee Break Biaya belum termasuk PPN 11% |
Lead Instructor
Andika Bayu Saputra, S.Kom., M.Kom and Team |
In House Training lainnya yang beritanya dapat dilihat di link berikut => In House Training.
Untuk judul dan informasi online training, kunjungi juga website PT Expertindo lainnya di alamat www.e-trainingonline.com