Tag: ISO 20000:2011

ISO 20000:2011

ISO 20000:2011 Deskripsi This qualification training covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: 2011 IT Service Management. It covers the certification requirements of ISO/IEC 20000:2011 and how the guidance in ISO/IEC 20000:2011 can be adopted by an organization to deliver effective managed services
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